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How to Get Support

Call - 978.256.9672

eMail - support@processplace.com

Included at no extra charge, always.

We provide a variety of ways for you to get your questions answered and problems solved. The best part about our support is that we are right there with you. We have the ability to login and see exactly what you see. No more wasting valuable time trying to explain what is happening on your screen. You can get back to business faster.

Jump Start Sessions

Sure, we have on-line help but nothing beats a live person to help you get up and running with new software. A Jump Start Session is a scheduled phone call geared toward one-on-one assistance with using your new business system. Part of our service to our subscribers is training for new users. We recommend scheduling a session for each user. Our team will work closely with all your users to ensure everyone is comfortable using ProcessPLACE.

5,000 Mile Checkup

Similar to when you buy a new car, Place 2 Place Systems will do a checkup for you and your new business system. Someone will schedule a support appointment with the person in charge of your operation. A series of standard check points will be covered and the rest of the appointment is yours to ask questions and provide us with quality control feedback.

 

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